Refund policy
At NovaHerbs, we offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition as when you received it
- Unopened and unused
- In its original packaging
- Accompanied by the receipt or proof of purchase
Return Process
To start a return, reach out to us at info@novaherbs.net. Once we approve your request, we'll send you detailed instructions for returning your item. Keep in mind that returns sent without prior approval won't be accepted.
Contact Information
For any questions or concerns regarding returns, feel free to reach out to us at info@novaherbs.net.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and make it right.
Non-returnable Items Please note that we cannot accept returns on:
- Sale items
- Gift cards
Exchanges
For the fastest service, we recommend returning the item you have and making a separate purchase for the new item once your return is accepted.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.
